Shipping policy
Shipping Policy
We aim to deliver your order as quickly and smoothly as possible.
Processing Times
Orders are typically processed and dispatched within 24–48 hours, excluding weekends and public holidays.
Once your order is placed, we begin preparing it shortly after to ensure prompt dispatch.
Estimated Delivery Times
Orders typically arrive within 6–9 business days from dispatch.
Please note that delivery times are estimates and may occasionally be affected by customs processing, holidays, weather conditions, or carrier delays.
Tracking Information
Once your order has shipped, you’ll receive a tracking link via email.
Please allow up to 48 hours for tracking updates to appear after dispatch.
If you haven’t received your tracking email, please check your spam or junk folder before contacting us.
Delivered but Not Received
If your tracking information shows your order as delivered but you have not received it, we recommend:
• Checking around your delivery location
• Asking household members or neighbors
• Contacting your local carrier for further information
If you’re still unable to locate your package, please contact us and we’ll do our best to assist.
Incorrect Shipping Address
Please ensure your shipping details are entered correctly at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
Delayed or Lost Orders
If your order is significantly delayed, please contact us at info@isalene.com.
If a package is confirmed lost by the shipping carrier, we’ll work with you to resolve the issue, which may include:
• A replacement
• Store credit
• A refund where appropriate
Customs & Duties
International orders may be subject to customs fees, import duties, or local taxes depending on your country.
These charges are not included in your order total and are the responsibility of the customer.
Need Help?
We’re here to help.
Contact us anytime at info@isalene.com