Shipping policy

At ISALENE, we're committed to delivering your order as quickly and smoothly as possible.

Processing Times

Orders are typically processed and dispatched within 24–48 hours, excluding weekends and public holidays.

Once your order is placed, our team begins preparing it for shipment to ensure prompt dispatch.

Estimated Delivery Times

Most orders arrive within 6–9 business days from dispatch.

Delivery times are estimates only and may occasionally be affected by customs processing, public holidays, weather conditions, or carrier delays beyond our control.

Tracking Information

Once your order has been shipped, you'll receive a tracking link via email.

Please allow up to 48 hours for tracking updates to appear after dispatch.

If you haven't received your tracking email, we recommend checking your spam or junk folder before contacting us.

Delivered But Not Received

If your tracking information shows your order as delivered but you have not received it, we recommend:

Checking around your delivery location
Asking household members or neighbors
Contacting the shipping carrier for further information

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment generally transfers to the recipient. While we cannot guarantee replacements or refunds for orders marked as delivered, we will do our best to assist you in resolving the issue.

Incorrect Shipping Address

Please ensure your shipping details are entered correctly at checkout.

ISALENE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes can be made once an order has been processed.

If an order is returned due to an incorrect or incomplete address, any replacement shipment may be subject to additional shipping and handling fees.