How long does shipping take?
Orders are typically processed within 24–48 hours. Most orders arrive within 6–10 business days from dispatch.
Once your order has shipped, you'll receive tracking information via email.
Do you offer free shipping?
Yes. We currently offer free shipping on all orders during our launch sale.
Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive a tracking link via email.
Please allow up to 48 hours for tracking information to update after shipment.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
We'll review the issue and work with you to provide an appropriate solution, which may include a replacement, repair, store credit, or refund.
What is your return policy?
We offer 30-day returns on eligible items.
If you're not completely satisfied with your purchase, you may return unworn items in their original condition within 30 days of delivery.
Return shipping costs are the responsibility of the customer.
Do you offer a warranty?
Yes. Every ISALENE piece is backed by our Complimentary 2-Year Warranty.
Our warranty covers manufacturing defects and workmanship issues that occur under normal use.
What materials are your jewelry made from?
Our jewelry is crafted from premium 18K Gold PVD-plated stainless steel.
Our pieces are designed to be durable, comfortable, and suitable for everyday wear.
Is your jewelry waterproof?
Yes. Our jewelry is designed to withstand everyday exposure to water and is suitable for daily wear.
For maximum longevity, we still recommend avoiding prolonged exposure to harsh chemicals and cleaning products.
Will your jewelry tarnish?
Our jewelry is tarnish-resistant and designed to maintain its beauty with proper care.
Thanks to our premium PVD plating process, our pieces are made to be enjoyed every day.
Is your jewelry hypoallergenic?
Yes. Our jewelry is hypoallergenic and designed to be gentle on sensitive skin.
Can I wear my jewelry every day?
Absolutely.
Our pieces are designed for everyday wear and are made to be durable, comfortable, and low maintenance.
Can I return earrings?
For hygiene reasons, earrings cannot be returned once worn.
If an earring arrives damaged, defective, or incorrect, please contact us and we'll be happy to help.
Can I change or cancel my order?
Orders may be modified or cancelled within one hour of being placed.
After this time, your order may have entered processing and can no longer be changed or cancelled.
What if I entered the wrong shipping address?
Please contact us as soon as possible.
While we cannot guarantee address changes once an order has entered processing, we'll always do our best to assist.
What happens if my order is lost?
If your shipment is confirmed lost by the shipping carrier, we'll work with you to find an appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.
How do I care for my jewelry?
To keep your jewelry looking its best:
- Store pieces in a dry place when not in use
- Avoid prolonged exposure to harsh chemicals
- Clean gently with a soft cloth when needed
With proper care, your jewelry will remain beautiful for years to come.
How can I contact ISALENE?
We're always happy to help.
Please contact us at info@isalene.com and our team will get back to you as soon as possible.